1. Introduction
Citio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.
2. Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: When you subscribe, payment is processed by Stripe. We do not store your full credit card information.
- Project Data: Information you provide about your brand, competitors, and monitoring preferences.
- Communications: When you contact us, we collect the information you provide in your messages.
Information Collected Automatically
- Usage Data: We collect information about how you use our services, including features accessed and actions taken.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP address, access times, and pages viewed.
- Cookies: We use cookies and similar technologies to enhance your experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us permission to share your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure (Google Cloud / Firebase)
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Opt-out: Opt out of marketing communications.
To exercise these rights, please contact us at support@Citio.ai.
8. Cookies
We use cookies and similar tracking technologies to collect information and improve our services. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features.
9. Third-Party Services
Our services may contain links to third-party websites and integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Key third-party services we use include:
- Google Firebase (Authentication and Database)
- Stripe (Payment Processing)
- Google Cloud Platform (Infrastructure)
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Citio
Email: support@Citio.ai